Frequently Asked Questions
Everything you need to know about shopping with Eplehuset.
What is the expected delivery time for my order?
Standard shipping typically takes 2-4 business days. For high-demand product launches, delivery times may vary, but you will receive a tracking link as soon as your package leaves our warehouse.
What is your return policy for electronics?
We offer a 14-day right of withdrawal for all online purchases. Products must be returned in their original packaging with all accessories included. Please note that opened software or hygiene-sensitive items like in-ear headphones may have restricted return rights.
Does my product come with a warranty?
Yes, all products sold at Eplehuset come with a standard manufacturer's warranty. Additionally, consumer purchases are covered by the national consumer protection laws regarding claims and defects.
How can I track my shipment?
Once your order is dispatched, an email confirmation will be sent containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as digital payment solutions like Vipps, Apple Pay, and financing options through our partner, Klarna.
Can I pick up my online order in a physical Eplehuset store?
Yes, we offer a 'Click & Collect' service. If the item is in stock at your preferred location, it is usually ready for pickup within two hours of placing the order.